1. Provider and applicable-law framework
Payments may be processed by an authorized payment provider or merchant of record. Refund eligibility, refund timing, payment-method rules, chargebacks, and related payment handling may therefore be governed by that provider's terms and processes together with applicable law.
Nothing in this policy is intended to limit mandatory consumer rights, withdrawal rights, statutory refund rights, or other protections that cannot lawfully be excluded.
2. No separate usage-threshold refund promise
Integrilis does not publish a separate refund promise based on a fixed number of Credits used, a custom Credit-consumption threshold, or a custom universal refund window.
A request may instead depend on the original transaction, the payment provider or merchant-of-record process, the reason for the request, and applicable law.
3. Subscription cancellation
Integrilis ARC subscriptions renew monthly until canceled. Cancellation takes effect at the end of the current billing period unless a different result is required by applicable law or the payment provider's rules.
Canceling future renewal does not by itself guarantee a refund of a charge already processed.
4. Duplicate charges and billing errors
Suspected duplicate charges, technical billing errors, mistaken charges, or transaction-processing problems should be reported promptly so the transaction can be reviewed through the appropriate payment-provider process.
5. Refund processing
When a refund is approved, it is normally returned through the payment provider and payment method associated with the original transaction. Processing time may depend on the provider, card network, bank, payment method, and applicable rules.
Integrilis does not ask customers to provide unrelated bank credentials, payment-card secrets, private keys, or other sensitive credentials in order to receive a normal provider-processed refund.
6. Product access after a refunded transaction
Where appropriate and permitted, access or Credits connected to a refunded transaction may be adjusted, removed, canceled, or otherwise reconciled so that account access reflects the final payment state.
7. No trading-result guarantee
Integrilis does not promise profitability, trading improvement, reduced losses, market performance, discipline improvement, or any financial result. Product outcomes are not guaranteed.
8. How to request billing or refund support
For billing or refund support, contact Integrilis at admin@integrilis.com and include the account email, purchase or invoice reference if available, the reason for the request, and relevant billing or technical details. Do not send full card numbers, passwords, private keys, or other secret credentials.